FAQ
Answers to our most frequently asked questions are just one click away!
Do you want to rent a bike with us but you don't know if we need a document and if you have to leave a security deposit too? For questions like this and many more, look for your answers in our FAQ.
What's required to pick up your bike?
- 1. A VALID DOCUMENT:
ID or Driving License or Passport. - 2. A SECURITY DEPOSIT:
50 € per bike for BASIC CITY BIKE and PREMIUM CITY models.
100 € per bike for TREK and E-BIKE models.
Security deposit payable by CASH or with Preauthorization by CREDIT/DEBIT CARD (Visa o Mastercard, no Maestro).
What is the difference between Basic and All Inclusive rates?
- The BASIC RATE includes the rental of the Bike and a Lock, while the ALL INCLUSIVE RATE always includes the Bike, 2 Locks, Phone Holder, Helmet, City Map, Water Bottle, Priority Check-in, Roadside Assistance, Damage Insurance. We always recommend the All Inclusive rate because it is the most exhaustive in terms of value for money.
Do you have kids seats available?
- Yes, we have kids seats available and the price is 3 € per day. The kids seats are only available with the Premium City Bike. They can carry up to 18 kg of weight and are approved for children from 9 months old. It is mandatory to reserve it in advance through our booking online, adding it from the section of the extras available for the Premium City Bike model.
How can I make a reservation?
- We only accept reservations through our website at the following link https://bikeinmindvalencia.com/en/bike-rental-booking-online/
What are the advantages of booking online?
- Booking online is fast and safe. Besides guaranteeing the availability of the bike, it is the only way to get the best price: if you book 24 hours in advance you will get 5% discount and if you book at least 48 hours in advance you will get 10% discount. Remember, these offers will only apply to online bookings in our website.
How can I cancel my reservation?
- By choosing the Basic Flexi rate and the All inclusive rate it is possible to request cancellation of the reservation at least 24 hours before the bicycle collection time and the amount paid online will be fully refunded. Simply send an email to info@bikeinmindvalencia.com. In the Basic rate the amount paid to confirm the online reservation is non-refundable.
Do you accept reservations for groups?
- We accept reservations for groups of up to 6 people, with the exception of reservation of Tours with a Local Guide, which can reach a maximum of 14 people.
What time do I have to drop-off the bike?
- The bikes must returned at the time established in the contract. In case of delay, the costumer has to notify in advance, otherwise a fine of 20€ will be charged.
Who is liable in case of theft or damage to the bicycle?
- WITH BASIC RATE: In the event of damage or puncture to the bike, the customer must pay all repair costs such as damaged components and manpower.
- WITH ALL INCLUSIVE RATE: All damages to the Bike, flat tires and repair costs are included. The damage insurance does not cover theft or loss of bike accessories. The damage insurance for Trek bikes and Electric bikes is not valid if the bikes are not returned to the shop overnight.
- The customers bears full legal liability of the bike. In case the bike is stolen, the customer has to pay the full value of the bike.
What happens if I have a mechanical breakdown or a puncture?
- WITH BASIC PLAN: Roadside assistance is not available with the basic plan. In case of mechanical breakdown or puncture, the customer will have to bring the bike to Bike in Mind to solve the problem and he will have to pay for all repair costs such as damaged components and manpower. Alternatively, the customer can bring the bike to any bike shop nearest to him and he will have to pay for all repair costs.
- WITH ALL INCLUSIVE PLAN: In case of mechanical breakdown or puncture, the customer can request the roadside assistance service. The Roadside Assistance service is available every day during the opening hours of the shop, in Valencia city (maximum distance 8 km from Bike in Mind). Roadside assistance outside the city (from 8 km to maximum 25 km from the shop) it will have an additional cost of 40€.
If I rent a bike for more than one day, where can I leave it overnight?
- We always recommend that you make sure you have a place inside where you can storage your bike overnight. If you don't have it, you have 2 options: bring the bike to the shop before closing time and pick it up the next morning or choose the All Inclusive rate where you get an extra lock and insurance in case of damage (does not cover theft of the bike)
Can I rent an electric bike or Trek model for more than one day?
- Yes, but the customer must bring it back to the shop every day before closing time and to pick it up the next morning. Electric bikes and Trek models, due to their high value, cannot be kept out of the shop overnight under any circumstances.
Are there any rules for cycling in Valencia?
- In Valencia bicycles must use the areas designates for cyclist and, in their absence, on the road next to other vehicles. In this case you can use any bike lane next to the sidewalk, whichever is more convenient for your destination. Is mandatory to use a helmet outside the city area and for cyclists under 16 years old. If you would like to get more information about rules and recommendations for bicycle circulation in Valencia, click here.
Can a person under 18 years old rent a bike?
- No, bicycle rental service is only available for adults, unless the person under 18 years old is accompanied by an adult.
Who is liable for injuries and damages caused to himself and to third parties?
- The customers bears full legal liability and is liable for the payment of any medical bills for damages and injuries caused to himself and to third parties. Bike in Mind is not liable for injuries or damages caused by the rented bikes and/or items during the rental period. The theft and damages insurance by Bike in Mind covers only theft and damages of the bike rented.
BIKE IN MIND VALENCIA - RENT A BIKE
Calle Donoso Cortés 12
46005 Valencia - Spain
+34 961 94 00 34
info@bikeinmindvalencia.com
© 2025 Bike in Mind - Best Bike Rental in Valencia